Understanding Your Delivery
Find essential information here to ensure a smooth delivery process. Please review these details, especially if your location has specific access challenges.
Deliveries to Narrow Roads
If your delivery address is on a narrow road that may limit truck access, please be aware that this could affect direct delivery to your door. In such cases, we may need to arrange for a smaller vehicle or a different delivery method. To assist us:
- Notify Us in Advance: Inform our customer service team if your road has limited access.
- Discuss Alternatives: Be prepared to discuss alternative delivery locations where our truck can safely unload.
Additional Charges: Please note that special arrangements or alternative delivery methods might incur additional charges. We’ll inform you of any extra costs before proceeding.
Dispatch vs. Delivery Dates
- Dispatch Date: This is the date your order leaves our warehouse. You’ll receive a notification email.
- Delivery Date: This is the estimated arrival date at your address. It depends on the shipping method and your location.
Key Points:
- Processing Time: Orders are processed and dispatched on business days (Monday to Friday). Weekend or holiday orders are processed the next business day.
- Shipping Methods: We offer various shipping options, each with its own delivery time.
Our goal is to deliver your order efficiently. If you have questions or need assistance, please contact us.